Payment Policy

Last updated: August 22, 2026

The amount owed should be visible before you commit, and identical afterwards. This page covers what we take, what builds the total, and what to do when a charge looks strange.

Pay with a card or with PayPal

Cards run through Stripe: Visa, Mastercard, American Express, Discover, and on supported devices Apple Pay or Google Pay. PayPal is the alternative — it hands you to PayPal to approve, then returns you here.

Skip anything not on that list

Methods absent from the paragraph above are methods we cannot take. One sentence covers it, which beats a long inventory of refusals and stays accurate whenever a wallet appears or disappears.

Read the total before you confirm

Books first, then the shipping line at $4.99 or free from $39.00, then state sales tax where it applies. The bottom figure is the charge. No fee lands afterwards, no line shows on the receipt that was missing from the summary, and no service or processing charge exists anywhere in this checkout.

See a tax line only where your state charges it

The destination address decides. States requiring collection produce a tax line; states that do not, produce none. Keeping it separate from book prices means the tax portion stays legible instead of buried.

Expect one charge, in US dollars

Prices are USD throughout. Each order is one payment, once. No subscriptions, memberships, instalments, renewals or trials that convert into charges live on this site. Authorization happens at checkout; capture happens when the order is accepted for dispatch, typically that day or the next business day.

Watch for a hold that is not a charge

Failed attempts sometimes leave a pending authorization sitting on the account — a mistyped number, a verification that did not pass, a connection dropped mid-payment. That is a hold. No money has moved to us. Banks clear them on their own timetable, normally 3 to 7 business days. Nothing is required from you, though if one lingers past that, email us and we will supply the transaction detail to show your bank.

Know that we never see your card number

Card entry happens on an encrypted page, and the data goes straight to Stripe or PayPal. Both hold PCI DSS compliance. The full number never reaches this shop, is never stored here, and could not be read back to you by anyone working here. Our order record shows the brand and the final four digits, nothing more.

Try again if a payment is declined

Banks issue nearly every decline: a billing address typed differently from the one on file, an expired card, a block on unfamiliar merchants, a routine fraud screen. Match the billing address to the statement exactly, then retry or switch methods. Still failing? Email us — we can say whether the attempt reached us at all, which normally locates the problem in one message.

Talk to us before you call the bank

Odd charge? Write here first. Nearly every dispute we have seen turns out to be a duplicate authorization, a second household member ordering, or one order counted twice while a hold cleared. We can check it in minutes, and a genuine duplicate is refunded inside 3 to 5 business days. A chargeback filed instead takes weeks, freezes the order mid-flight, and produces the same answer more slowly. File one regardless and our response carries the order file, every tracking scan, and a copy of what you are reading.

Get your refund back on the card you used

Money returns along the route it came: the original card or PayPal account, never a different one. Issued inside 3 to 5 business days of a return passing its check, then 3 to 10 business days at your bank before it posts. Full timings, and who carries return postage in each case, live in the Refund and Returns Policy.

Write to a person

Payment questions travel the same route as every other question here, and get a real answer inside one business day.

THE SHOP
Bookza is operated by ANNA EVELYN HALE FUNY LLC, based in Indianola, Iowa.
Federal EIN: 99-4709040
Registered office and returns address: 1007 W 3rd Ave Apt 118, Indianola, IA 50125, United States
Email: contact@bookzastore.com
Phone: (515) 961-4409
Hours: Monday to Friday, 9:00 AM to 5:00 PM Central Time
Reply time: a person reads every message, normally within one business day.