Contact

Write to us — email is the fastest way

Send anything to contact@bookzastore.com, or fill in the form on this page. Both arrive in one inbox, and one of us opens each message. Ordering questions travel faster with the order number attached. Damage or a mismatched title travels faster still with two photographs: the copy itself, and the mailer it came in. That combination usually turns a return into a single exchange rather than four.

Call the shop at (515) 961-4409

The number is (515) 961-4409 — a 515 line, the same state as the address on this page. Small shop, so a first ring does not always find someone free. Leave a name, an order number and a sentence, and a call comes back inside one business day. Anything needing a photograph will always resolve quicker by email.

Reach us Monday to Friday, Central time

Open Monday through Friday, 9:00 AM to 5:00 PM Central Time, closed on US federal holidays. That window is what "one business day" counts against, so a Friday-night message gets its reply Monday. Central sits an hour behind New York and two ahead of Los Angeles, which is worth knowing while you wait.

Send returns here, but ask first

1007 W 3rd Ave Apt 118, Indianola, IA 50125, United States — the registered office, and where approved returns come. Not a warehouse: distributors pick and ship the books, and no parcel leaves from this address. Two rules keep a return on track. Email for an authorization before mailing anything. And never send a copy to the distributor whose label is on the box, however logical that looks; a parcel with no order attached to it is exactly how refunds get stranded. Full procedure sits in the Refund and Returns Policy.

Expect this after you write

A written reply from a person, not an auto-responder wearing a name. Most questions close in that first reply. Returns come back with an authorization and the address confirmed. Damage or a wrong title comes back with a prepaid label plus your choice of replacement or refund. A parcel that has gone quiet comes back with its scan history and, where it has genuinely stalled, a USPS inquiry already opened. Where something is needed from you, the message says exactly what, instead of leaving you guessing.

THE SHOP
Bookza is operated by ANNA EVELYN HALE FUNY LLC, based in Indianola, Iowa.
Federal EIN: 99-4709040
Registered office and returns address: 1007 W 3rd Ave Apt 118, Indianola, IA 50125, United States
Email: contact@bookzastore.com
Phone: (515) 961-4409
Hours: Monday to Friday, 9:00 AM to 5:00 PM Central Time
Reply time: a person reads every message, normally within one business day.